STCC Guideline User’s Guide

Office Hours User's Guide

Nurse Triage Content

2023 Nurse Benchmarking Survey

2020 Nurse Benchmarking Survey

2022 Nurse Telehealth Call Center Industry Quality Assurance Survey

Important Aspects of Telephone Triage Clinical Content

Call Prioritization Index

Decreasing ER Utilization with Nurse Telephone Triage and Establishing a National Network of Medical Call Centers

2004-2016 Benchmarking Report: Top Adult and Pediatric Telephone Triage Protocols

Pediatric Call Centers: Future Trends

Nurse Triage and Risk Reduction

Telephone Triage Liability: Protecting Your Patients and Your Practice from Harm

Books by Our Authors

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