What do the guidelines include?

• Adult Care Advice Topics

• A Symptom Definition

• Initial Assessment Questions

• Triage Assessment Questions

• Targeted Care Advice*

• Home Care Advice

• Background Information

• First Aid (if appropriate)

• References

• Search Words

• Pediatric Care Advice Handouts

* Only available with After Hours content. Targeted Care Advice is advice relevant to the patient’s symptoms, acuity and corresponding disposition. By mapping care advice at the triage question level, rather than the guideline level, the nurses are more efficient as they don’t have to search for appropriate advice statements. We’ve already provided that short list of appropriate advice statements.

What are common applications for the guidelines?

Triage Solution Creators

EMRs: Incorporating a triage function or module to your EMR/EHR, CRM or Patient Engagement platform extends documentation to include telephone interactions and supports capturing valuable pre-visit information, which makes the physician-patient encounter efficient and documentation more complete. Use of telephone triage guidelines reduces risk through supporting consistent handling of calls.

Triage Applications: STCC content can be incorporated into software that handles your triage calls to leverage the gold standard of nurse triage in your workflow.

Triage Providers

Call Centers: Hospitals and health systems use system-wide solutions to centralize patient records and standardize decision support. Our protocols support system-wide uniformity in telephone triage and consistent care advice within these same systems.

Physician Offices and Clinics: Providers rely on our Office and After Hours protocols to support and standardize decision making in their practice/clinic.