Find a Triage Solution
Our nurse triage protocols are used by the nation’s leading healthcare software vendors and service providers.
Two categories of solutions are listed below, both leverage Schmitt-Thompson nurse triage guidelines. First, you will find partners that provide triage software your triage nurses can use to improve consistency and efficiency. Second, you will find organizations that use their own nurses to take your telehealth triage calls. If you don’t see a partner that meets your requirements, please reach out to us for assistance.
Browse Triage Solutions
These organizations develop and license software that incorporates Schmitt-Thompson nurse triage guidelines for use by triage nurses.
Bingli delivers next generation nurse triage, clinical decision support for diagnosis combined with continuous care monitoring solutions. Here is how Bingli’s intelligent patient history and assessment technology can transform your nurse telehealth triage operation:
Streamlining nurse triage and advice, boosting efficiency by 50-70%.
Reducing administrative tasks for nurses, allowing them to focus on delivering high-quality care.
Following patient progress to clinical goals of advice and therapy.
Integrating seamlessly into care teams through care management and navigation technologies.
Elevate your healthcare services with Bingli's intelligent nurse triage and advice technology. Contact us at info@bingli.us for more information.
ClearTriage is an easy-to-use yet powerful online version of the Schmitt-Thompson triage protocols. It helps create documentation for each call and stores that note in any EHR, CRM or CMS system. ClearTriage allows you to customize the triage protocols, view usage reports, and send care advice handouts directly to callers.
Over 800 organizations rely on ClearTriage to support millions of calls each year. You can sign up for a 30-day no obligation free trial on ClearTriage’s website.
Nurse Triage is Epic's clinical call application. It provides triage nurses with access to the patient's electronic medical record during a call, and it helps them deliver timely and effective care advice over the telephone. With additional licensing, Epic can host Dr. Barton D. Schmitt's pediatric telephone triage guidelines (Office Hours and After Hours versions) and Dr. David A. Thompson's adult telephone triage guidelines (Office Hours and After Hours versions) in Nurse Triage. Organizations can sub-license these guidelines directly from Epic.
Fonemed’s technology is built on a simple principle – technology should not hinder the delivery of care to patients. Nowhere is this more apparent than in its HIPAA compliant, cloud-based Health Management Platform that is fully integrated with the Schmitt-Thompson Clinical Content. The platform delivers comprehensive, patient centric modules focused solely on the delivery of virtual care.
Keona “Health Desk” is a Healthcare CRM and Patient Access platform utilized by many healthcare organizations in the US and Canada to optimize their nurse triage services, including Schmitt/Thompson clinical content. Keona fully integrates in “real time” with many EHR systems including EPIC, Cerner, Allscripts, Athena, Greenway and others to provide nurses with convenient access to important patient data while saving triage encounter notes back to the patient’s chart.
In addition, many health systems and group practices utilize Health Desk to manage other contact center workflows including intelligent appointment scheduling, health information calls, prescription refill requests, care management calls, and other services.
Health Desk is a fully HIPAA compliant, cloud-based solution and is securely hosted on Microsoft Azure.
Organizations often have unique needs not found in off-the-shelf software. LVM’s solution is easy-to-use, with intuitive interfaces that allow the call center staff to achieve the highest level of efficiency and productivity. But if customization is needed, LVM has the resources and years of experience required to refine the software to meet each client’s unique needs. LVM Systems partners with Dr. Barton Schmitt and Dr. David Thompson to provide clients with the most tested and clinically proven protocols. The content is available in two versions: After Hours and Office Hours.
Struggling to balance cost with quality in your call center? Our tech solutions tackle this challenge head-on. Enhance quality, control costs, boost accuracy and revenue with AI and medical scripting, fast-track triage nurse training, produce MD-approved documents, and streamline quality assurance. Our systems seamlessly integrate with all major EMR systems and Salesforce.
Ready for change? Here’s how:
Schedule a free consultation with our experts.
Receive a tailored solution after we assess your workflows.
Trial our solution risk-free and review the outcomes in a month.
Don’t settle for the status quo. Elevate patient care and profitability with our proven solutions, trusted by over 22,000 doctors and impacting 42 million lives. Contact us to explore the possibilities.
Veer Infotech leverages the Schmitt-Thompson Clinical Content protocols and compiles them into a managed package on the Salesforce platform. It's a plug and play application which can be installed and used on a client's Salesforce platform. The application offers usage tracking and licensing along with tangential features for a TeleHealth call center ecosystem. It also offers an easy way to install the STCC upgrades. For more information, contact presales@veerinfortech.com.
Browse Triage Services
These organizations provide nurse triage and other call center services using their own triage nurses and other staff.
As the leader in 24/7 telephone nurse triage services for more than 24 years, AccessNurse delivers medical call center solutions for 20,000 providers, practices, health systems, in-house call centers and community health centers. Our unmatched physician leadership and commitment to quality enables AccessNurse to provide customized solutions for each of our clients, which currently include 6 of the 20 top health systems listed in US News and other prestigious healthcare organizations across the country. To learn more, please visit www.accessnurse.com or contact us today to get started at 844.277.6312.
Call 4 Health has been one of the industry leaders in providing medical call center solutions for hospitals, health systems, physicians and home healthcare clients across the country. One of our fastest growing solutions has been our nurse triage solution. Our nurse triage solution offers patients immediate access to registered nurses 24/7/365. To learn more please visit www.call4health.com or call us today to get started 855.244.3258.
Carenet Health serves health plans, providers, employers, and healthcare service companies. They provide healthcare engagement, clinical support, telehealth, and advocacy and navigation services.
Coventry NT24 Nurse Triage: Help is only a phone call away. Coventry’s NT24 Nurse Triage solution helps employees make informed decisions, providing support, fostering trust and ensuring the employee is directed to the right level of care whether it’s the ER, clinic, or simply instructions in selfcare. Having a registered nurse available takes the burden of decision making away from the employee and/or their supervisor and puts it in the hands of an expert. Nurses are available all hours every day of the year to speak with your injured workers. The nurses’ goal is to get your injured employee to the right place at the right time. To learn more, contact us at 800.790.8662 or info@cvty.com or visit our website www.coventrywcs.com.
Fonemed provides 24/7/365 telephone triage services. Our team of remote nurses located throughout the U.S. and Canada hold over 2100 licenses to practice. Our varied client base of Physician Practices, Health Plans, Insurers, Hospital Groups, and Universities have been receiving our care for over 20 years. Fonemed delivers improved health outcomes and contains costs by providing telehealth solutions throughout the continuum of care. Our patient centric Health Management System supports our client programs, while clinicians employ our protocols, communications, and information technology to empower individuals to make informed decisions.
Utilizing best-in-class technology, IntellaTriage provides round-the-clock direct access to licensed, registered triage nurses using client-customized protocols for patient-centered, compassionate care – and no answering service. Built around a mission to improve the lives of nurses and patients, IntellaTriage has been providing after-hours nurse-first triage for hospice and home health providers since 2008. With clients in 38 states, we are the leading provider of nurse-first triage, delivering on improved patient experience and quality after-hours care while reducing nurse burnout.
Call: 877-940-2516
RelateCare partners with healthcare organizations in the design, development and outsourcing of best-in-class Nurse Triage programs. Patient calls are routed 24/7 to RelateCare’s trained, appropriately qualified and licensed Registered Nurse team for management and coordination. Our nurses have the ability to electronically document directly into a patient’s EMR and can advise patients on the appropriate level of care 24/7. RelateCare provides real-time access to key performance indicators and collaborates with partners to utilize the program to gather pertinent business insights while maintaining high levels of clinical quality. www.relatecare.com
Struggling with managing patient calls? Our 24/7 Nurse Triage on Call solution provides access to compassionate, highly trained nurses, seamlessly integrated with your organization. Ready to improve patient care? Here's how:
Schedule a free call with our triage experts.
We'll tailor a proposal to your needs after a team discussion.
Answer a few questions, and we'll handle the rest to get you started.
Don't settle for daily stressors—embrace innovation. Contact us today to discover the possibilities. With over 22,000 doctors and 42 million lives in our network, trust our solutions.
Conduit Health Partners, a leading healthcare solutions provider, enhances operational efficiency for over 515 facilities across 50 states through our 24/7 nurse-first triage service.
Guided by an experienced team of registered nurses with over 270 years of collective clinical leadership experience, we've managed over 718,000 nurse triage cases since 2017, earning an exceptional 4.9 out of 5 triage satisfaction rating in 2023.
Our nurse-first model promptly connects callers to experienced, licensed registered nurses (RNs), ensuring high-quality symptom evaluation and clinical advice.
Partner with us to elevate patient satisfaction, reduce costly ED visits, alleviate employee strain, and decrease healthcare expenses.
Learn more at www.conduithp.com.
"The nationally recognized Schmitt-Thompson guidelines improve the quality of our clinical operations by providing a consistent, thorough and user-friendly framework for our telephone triage service. Dr. Schmitt, Dr. Thompson, and their staff are accessible and responsive when questions arise, and their willingness to provide insight into the development of the content has been invaluable. We also appreciate their insight into both local and national events, and how they anticipate the demand for additional clinical information and guideline content."
— Heather MacLeod, LICSW, Director, CPN Triage Service Children's Physician
Get best-in-class nurse triage guidelines.
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