Triage Protocols - Office Hours

This is the electronic version of the popular Office Hours books (Pediatric Telephone Protocols and Adult Telephone Protocols) used by more than 10,000 physician practices.  The condensed structure and format expedites handling day-to-day calls from parents and patients.

The set contains:

  • 116 adult topics
  • 128 pediatric topics

It is designed for use by physicians, office staff and/or triage nurses managing daytime calls. Each protocol is structured to include:

  • A Symptom Definition
  • Triage Assessment Questions
  • Home Care Advice
  • Background Information
  • First Aid (if appropriate)
  • References

The Office Hours content is provided in rtf, html and database formats.


Pediatric and Adult Telephone Protocol Books

Worthy of Note

Reviewed by
Glen Tamura, MD,
University of Washington School of Medicine

"I would recommend it (the content) highly for the bookshelf of all primary care pediatric offices. The author is a well-known expert on pediatric telephone triage and advice protocols."

He gave it a score of 100.

Typical clients:  physician offices and clinics; staff-model health plans; health systems whose call centers provide daytime coverage of calls for patient populations; medical groups seeking to standardize the treatment and advice across affiliated practices; EMR vendors; medical call center software vendors.

Content Samples
Click on the images below to download sample topics.
Adult: Headache
Adult - Headache
Pediatric: Earache
Pediatric - Earache